9ct Gold Hinged Cottage Charm

The delivery address you give must match the credit or debit card used to pay for a product. For fraud prevention purposes we may on rare occasions ask you to provide identification documents. You will be responsible for the item from the time it is delivered to the address you have given us.

Items will be sent within 3 working days where practicable, via Royal Mail. Your signature will be required on receipt of the goods. We post to the UK only. If you are outside of the UK please contact us first before attempting to order an item, and we may be able to accommodate you on a one-off basis.

Currently we do not automatically ship outside of the UK, however if you would like to fill out the form below and we will then calculate the shipping costs for the item you are interested in.

To return or exchange an item from our website it must be in its original unworn condition with tags still attached and not tampered with. Please send back to us with the original dispatch note and packaging within 14 days. You will be required to cover the cost of postage which must be sent by Royal Mail Special Delivery.

Please Email us to inform us of your intention to return an item, and we will confirm with you the return address.

Alternatively, you can personally take it back to our shop, but no refunds can be given here.
Any amount due will be refunded back using the original payment method and details. Please allow up to 7 working days for this process to complete.

This policy excludes personalised and bespoke items.